The Government of Canada is committed to providing a high level of accessibility for all people, including those with disabilities. We are continuously improving the user experience for everyone and applying the relevant accessibility standards.
We believe that our services should be accessible to everyone, regardless of their physical or cognitive abilities. Our goal is to provide a seamless digital experience that follows the principles of universal design. We are guided by the *Accessible Canada Act* and strive to exceed the minimum requirements for digital accessibility.
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. IRCC's portal is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.
Accessibility of IRCC's portal relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:
IRCC assessed the accessibility of the portal by the following approaches:
We welcome your feedback on the accessibility of IRCC's portal. Please let us know if you encounter accessibility barriers on our website. We aim to respond to feedback within 5 business days.
The quickest way to report an issue is through our dedicated accessibility form.
Report a Barrier →Call our support line for assistance with the website.
Teletypewriter services are available for those with hearing or speech impairments.
Our website is designed to be compatible with the following assistive technologies:
You can download our multi-year accessibility plan to see how we are working to remove and prevent barriers in our services, programs, and workplaces.
Download PDF (2.4 MB)Last update to this accessibility statement: June 4, 2026