Monday to Friday, 8am–4pm ET. Closed on statutory holidays. Service available in English and French.
Open a support ticket or use our virtual help desk for instant guidance on common immigration questions.
For non-urgent matters, use our online enquiry form. Response time is typically 30 business days.
Visit our specialized service points located across Canada. Appointments are strongly recommended.
IRCC will never ask you to pay fees via wire transfer, cryptocurrency, or gift cards. Only pay through official government payment portals. If you believe you've been defrauded, contact the RCMP at 1-800-387-0020.
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365 Laurier Ave W
Ottawa, ON K1A 1L1
25 St. Clair Ave E
Toronto, ON M4T 1M2
Sinclair Centre, 757 W Hastings St
Vancouver, BC V6C 1A1
1010 St-Antoine St W
Montréal, QC H3C 1A6
220 4th Ave SE
Calgary, AB T2G 4X3
1801 Hollis St
Halifax, NS B3J 3N4